Terms of sale

ARTICLE 1 - Scope and liability related to the Site

These General Terms and Conditions of Sale and Use (the "CVGU") apply, without restriction or reservation, to all sales concluded by the Company "les minettes en goguette", SAS with capital of 18,000 (eighteen thousand) euros, having its seat 10 rue de la République, 13001 Marseille, registered with the Marseille RCS under number 887 915 536, (the “Seller”)from consumers and non-professional buyers over the age of 18 with the legal capacity to contract (the “Customers” or the “Customer”) for any order made exclusively on the website hosted by “OVH” www.lesminettesengoguette.com  (the “Site”) or, for certain provisions, to all users of the Site (the “Users” or the “User”).

These GTCS specify in particular the conditions of use of the Site by the Users (the "Users"), of order, payment, delivery and management of any returns of the Products ordered by the Customers.

These CVGU may be supplemented by special conditions, set out on the website, before any transaction with the Customer.

These Terms and Conditions apply to the exclusion of all other conditions, including those applicable to in-store sales on Marketplace or through other distribution and marketing channels.

They are accessible at any time on the Site and will prevail, if applicable, over any other version or any other contradictory document.

As these CVGU may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the Site on the date of placing the order. Users/Clients of the Site are therefore invited to consult them regularly.

The twinks in goguette is committed to providing all the care necessary to the implementation of the service that is offered to Users/Customers.

Use of the Site implies full acceptance of the following terms and conditions of use.

This Site is normally accessible to Users at any time. An interruption due to technical maintenance can however be decided by the twinks in goguette who will then try to communicate beforehand to the Users the dates and times of the intervention.

The Site is updated regularly by the gals. It provides Users/Customers with information (photos, texts) as is, with all their imperfections, errors, omissions, inaccuracies and other ambivalences likely to exist and are in no case contractual.

 The twinks in goguette declines all responsibility:

• For any interruption, malfunction or unavailability of access to the Site;
• For any improper use or configuration of the Customer’s or User’s computer;
• For any damage of any kind, resulting from a fraudulent intrusion by a third party that has resulted in a modification of the information made available on the Site.

• For any indirect damage such as loss of profits, loss of profits, loss of data, loss of customers, which may result from the use of the Site, or on the contrary from the impossibility of its use.

The twinks in goguette cannot be held responsible in case of technical, hardware or software failure of any kind whatsoever, including the risk of contamination by viruses circulating on the network

 

ARTICLE 2 - Products offered for sale

The main characteristics of the Products offered for sale on the Site and in particular the specifications, illustrations and indications of dimensions and composition of the Products, are presented on the Site.

The Customer is required to read them before any order is placed.

The choice and purchase of a Product is the sole responsibility of the Customer.

The photographs, graphics and texts of the Products presented on the Site are not contractual and cannot engage the responsibility of the Seller.

The Customer is obliged to refer to the description of each Product in order to know the essential characteristics and delivery times.

The contractual information is presented in French and is confirmed by the Customer at the latest when the order is validated.

The Products presented on the Site are offered for sale for the following territories: Metropolitan France, Corsica, DOM, TOM and the countries of the European Union.

In case of an order to a country other than metropolitan France, the Customer is the importer of the Product or Products concerned.

For all Products shipped outside Metropolitan France, Corsica and DOM-TOM, the price will be calculated without tax automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

ARTICLE 3 - Validity period of Product offers

Product offers and their prices are valid as long as they are visible on the Website, within the limits of available stocks.

ARTICLE 4 - Orders

Any order or pre-order on the website www.lesminettesengoguette.com is subject to the creation of a User account.

5-1. Creation of User Account

Browsing the Website is completely free for User Customers and does not require any commitment. However, in order to place an order, it is necessary to create a User Account (My Account) by providing a username and password.

The User Customer is required to provide the necessary information for order processing, including their identity, postal address, telephone and email contacts.

The User Customer is solely responsible for the accuracy of this information and guarantees the Seller against any false identity.

After this phase, the User Customer confirms their request.

In case of forgetting their password, the User can log in to the Website and access the "Forgot Password" section.

The User Customer must always enter their username and password, which they must keep confidential. Their username and password are non-transferable and strictly for personal use. The User Customer must ensure that they are not used or likely to be used by third parties. The User Customer is also responsible for the actions of any person using their account or User Space, and therefore for preserving the confidentiality of their username, password, and/or any personal data transmitted to the Seller.

In case of fraudulent use of their User Space, email, or password of which they have become aware, the User Customer undertakes to inform the Seller as soon as possible.

The User Customer can terminate their User Account at any time.

The Seller reserves the right to modify or terminate access to the Website for any reason related to non-compliance with these General Terms and Conditions, including terms of use, non-compliance with a legal or regulatory obligation, or inappropriate behavior, at any time, without prior notice and without incurring any liability towards the User Customer.

In this case, the content published by the User Customer and the User's reviews will no longer be accessible on the Website. However, this information may be retained by the Seller.

In accordance with Article 13 of the General Terms and Conditions of Use, Users have the right to oppose, access, rectify, and delete their personal data, as well as the right to object for legitimate reasons, which they can exercise in accordance with the provisions of the Privacy Policy.

5-2. Placing an Order

It is the Customer's responsibility to select the Products they wish to order on the Website according to the following procedures.

The Customer opens a Product page, selects the desired size and quantity, and optionally the desired color, then clicks on the "Add to Cart" button.

The Customer has the option to review the details of their order, the total price, and correct any errors before confirming their acceptance by clicking on the "My Cart" page.

It is their responsibility to verify the accuracy of the order and immediately report or rectify any errors.

To finalize the order, the Customer provides the billing and shipping address, any promotional code, and clicks on the "Checkout" button.

They select and provide the payment details.

Recording an order on the Website is done when the Customer accepts these General Terms and Conditions of Use by checking the designated box and confirming their order. This validation implies the acceptance of the entire General Terms and Conditions of Use.

The sale is only final after the Seller sends the Customer a confirmation of order acceptance by email, which must be sent without delay and after the Seller has received full payment.

Any order placed, validated by the Customer, and confirmed by the Seller, under the conditions and according to the modalities described above on the Website, constitutes the formation of a distance contract between the Customer and the Seller.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment of a previous order or if it presents an abnormal quantity of products.

The Customer will be able to monitor the processing of his order on the Site.

5-3. Pre-order

A part of the website www.lesminettesengoguette.com operates on a pre-order system. By placing a pre-order, the Customer acknowledges that if the pre-order target mentioned on each Product page subject to the pre-order system is not reached by the end of the deadline, they will be fully refunded within fourteen (14) days, and the production of the pre-ordered item will not be initiated.

To allow the Customer to track the progress of pre-orders, the following information is provided on the pre-order page:

  • The maximum duration of the campaign during which it is possible to pre-order the Product and modify the pre-order if necessary;
  • The percentage progress of the number of pre-orders;
  • The estimated delivery date of the Product.

Once the pre-orders have reached the specified quantity, the production of the Product can begin.

The Customer will be notified via the provided email address at each stage of the production and shipping progress.

5-4. Order processing time

Unless out of stock or in the case of force majeure, any recorded order is processed within 2 business days from the order confirmation by the Seller.

It is specified that orders recorded on Saturday and Sunday will be deemed to have been recorded on the following Tuesday.

Any pre-order is processed within the time indicated on the respective Product page.

5-5. Modification of the order

It is not possible to modify a recorded and paid order via the Website.

Any modifications to the order by the Customer can only be accommodated by the Seller within their capabilities and provided they are notified by email or phone call to the Seller within 2 days after the order.

In the event that these modifications cannot be accepted by the Seller, any amounts already paid by the Customer upon placing the order will be refunded within a maximum of 8 days from the notification of the impossibility to accept the requested modifications by the Customer (unless the Customer prefers to receive a credit note).

Regarding pre-orders, the Customer can request desired modifications until the closure of the Pre-order campaign by sending an email to the address contact@lesminettesengoguette.com.

5-6. Order cancellation

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled, except in cases of exercising the right of withdrawal or force majeure.

5-7. Product Availability / Stocks

In the event of unavailability of one or more Products after the Customer has placed the order, the Customer will be immediately notified and will have the option to replace the missing Products or cancel the order. The refund of the paid amounts will be credited to the Customer's bank account within 30 days from the payment of the price by the Customer.

ARTICLE 6 - Prices

The Products are provided at the prices in effect as displayed on the Website at the time of order registration by the Seller. The prices are stated in Euros, excluding taxes (HT) and including taxes (TTC). The prices include handling and packaging fees but do not include shipping fees.

For all Products shipped outside of mainland France, Corsica, and overseas territories (DOM-TOM), the price will be automatically calculated excluding taxes on the invoice.

When prices are indicated as TTC, the applicable VAT is the legal rate in force on the day of the order, and any change in the rate will be automatically reflected in the displayed prices. The Seller's intra-community VAT number is FR35887915536.

The prices take into account any discounts granted by the Seller on the Website.

These prices are firm and non-revisable during their validity period, as indicated on the Website. The Seller reserves the right to modify the prices at any time and without prior notice outside of this validity period. The delivery fees are invoiced separately, under the conditions indicated on the Website and calculated prior to placing the order.

If the Customer requests a faster or more expensive shipping method than the standard shipping, the additional delivery fees, as displayed at the time of order validation by the Customer, will be entirely borne by the Customer.

The payment requested from the Customer corresponds to the total amount of purchases, including these fees.

The delivery/shipping rates in mainland France are as follows for regular parcels:

  • Standard delivery to the address provided by the Customer, with delivery to the mailbox without signature: 4.90 euros TTC.
  • Express delivery to the address provided by the Customer, with delivery to the mailbox without signature: 8.90 euros TTC.
  • Standard delivery to a relay point (merchant, post office, or Pickup location, available only on the Website): 4.95 euros TTC.

In the case of opting for a reusable package, the Customer will have to pay a deposit fee of 2 euros in addition to the delivery/shipping fees.

Deliveries outside of mainland France and Corsica are billed on a case-by-case basis according to the destination. The Customer is informed of this at the time of finalizing the order process.

Upon request, the Customer can obtain the issuance of an invoice to a billing address different from the delivery address.

ARTICLE 7 - Payment Conditions

The price is payable in full on the day the order is placed by the Customer, using a secure payment method, such as credit cards: Visa, MasterCard, American Express, and other credit cards.

Payment by credit card is final, except in cases of fraudulent use of the card. In such cases, the Customer may request the cancellation of the payment and the corresponding refund.

Online payment is made through SSL encryption to protect sensitive payment information. The payment for orders is processed through "Stripe," and the Seller covers the management fees. Any other fees, regardless of the reason, will be charged to the Customer.

The Customer expressly acknowledges that providing their credit card number to the company "les minettes en goguette" authorizes the debit of their account for the ordered Products.

The Seller reserves the right to suspend or cancel any Order or Pre-order and any delivery in case of refusal of payment authorization by the officially accredited organizations or in case of non-payment.

Payment in installments is offered through the "Alma" solution. This option for the Customer implies prior acceptance of the supplier Alma's general customer terms and conditions, available here. In particular, the Customer acknowledges that eligible purchases for installment payments are those with amounts ranging from €1.00 to €2,000.00.

ARTICLE 8 - Deliveries

8-1. General

The Products are delivered to the delivery address provided by the Customer during the order, with the understanding that deliveries are not possible to hotels or PO boxes. It is the Customer's responsibility to provide all necessary information to ensure the accuracy and completeness of the address details for smooth delivery. Otherwise, the Seller cannot be held responsible for delivery difficulties. The Products will be returned to the Seller's premises, and the Customer must contact the Seller's Customer Service to arrange for the retrieval of their Products. The return costs will be borne by the Customer.

Delivery is considered complete when the Customer takes physical possession or control of the Product.

8-2. Delivery Times and Methods

Products in stock ordered by the Customer will be delivered in mainland France within an average period of 1 to 3 business days, and outside mainland France within an average period of 8 business days from the date of shipment by the Seller.

The Customer acknowledges that in the case of pre-orders, the delivery time may be extended. The estimated delivery time is indicated on the Product page at the time of purchase and in the pre-order confirmation email. The delivery time depends on the necessary time and volume of production for all pre-ordered products and ranges from 4 to 6 weeks after validation of the manufacturing process. Once in stock, the pre-ordered Product is shipped and delivered within the same time frame as orders for Products in stock.

Delivery is made upon the handover of the Products to the Customer by the carrier or at the designated Pickup Point, as indicated by their respective control systems.

Unless otherwise specified or in case of unavailability of one or more Products, the ordered Products will be delivered in a single shipment. In the event of partial shipments, the shipping costs will be charged only once.

The Seller offers delivery via traditional parcel or reusable parcel.

At the time of ordering, the Customer may choose the reusable parcel system provided by the partner OPOPOP (https://opopop.co/notre-offre/). The Customer receives their order and, if satisfied with the item, simply needs to return the empty package for free in any yellow mailbox.

If the item is not suitable, the Customer can return it in the sealed package following the return procedure.

The Products are delivered:

  • either by "So Colissimo" with delivery (without signature) to the mailbox. The usual delivery time for the products is 1 to 3 business days after the processing and shipment of

    the package by the Seller (normal delivery time given by the postal service). If the package is too large to be delivered to the mailbox, a delivery notice may be left, indicating the post office where the package will be held for 2 weeks.

    • or through Point Mondial Relay locations specified on the website for orders to be delivered in mainland France. The usual delivery time for the Products is 1 to 3 business days after the processing and shipment of the package by the Seller (normal delivery time given by Mondial Relay). The Customer will receive an SMS and email confirming the availability of their order at the selected Point Mondial Relay, which they chose during the order (or the nearest Point Mondial Relay in case of overload or exceptional closure of the selected Point). The order will be held for 10 business days at the Point Mondial Relay. To retrieve the order, the Customer must present the withdrawal receipt previously sent by Mondial Relay via SMS, the customer notification email, and a valid identification document.

    In both cases, the Customer receives via email the details for tracking the order (tracking number and link to the carrier's website).

    The Seller undertakes to make every reasonable effort to deliver the ordered Products to the Customer within the specified time frames. However, these time frames are expressed in business days and provided as indicative. If the ordered Products have not been delivered within a reasonable additional period of 14 days after the conclusion of the contract, for any reason other than force majeure or the Customer's fault, the sale can be resolved at the Customer's written request under the conditions provided for in Articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The amounts paid by the Customer will then be refunded within 14 days following the date of termination of the contract, excluding any compensation or withholding.

    The Customer acknowledges that in the case of pre-orders, the aforementioned additional delivery time is extended to 8 weeks after the pre-order, due to the observed manufacturing time.

    8-3. Delivery Issues

    The Seller guarantees that the Products are handed over to the carrier in perfect condition.

    The Customer is required to check the condition of the packaging and the conformity of the delivered Products as soon as the package is handed over by the carrier or picked up at a Point Mondial Relay. Any claim regarding the non-conformity of the delivered Products must be notified by the Customer, by registered letter with acknowledgment of receipt sent to the company "les minettes en goguette," 10 rue de la République, 13001 Marseille, or by email to the following email address: contact@lesminettesengoguette.com, within 72 hours of receiving the Products, as well as to the carrier whose contact information is as follows: Mondial Relay, Customer Relations Service, 5 Avenue Antoine Pinay, 59510 Hem - 09 69 32 23 32 (local call rate).

    The Customer must provide the Seller with any necessary justification for their claim. If the claim is accepted by the Seller, the Customer may benefit from the refund or exchange conditions provided for in Article 12-3 below. In the absence of a claim made within the aforementioned deadlines, the Products will be deemed conforming and accepted by the Customer.

    The Seller bears the risks of transport and is obligated to reimburse the Customer in case of damages caused during transportation, provided that the reservations have been made in the prescribed conditions and the damages are justified.

    ARTICLE 9 - Customer Service

    Company "Les Minettes en Goguette"

    Customer Service

    10 rue de la République

    13001 Marseille

    ARTICLE 10 - Transfer of Ownership - Transfer of Risks

    The transfer of ownership of the Seller's Products to the Customer will only be made after full payment of the price by the Customer, regardless of the date of delivery of said Products.

    Regardless of the date of the transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating to them will only be made when the Customer physically takes possession of the Products. Therefore, the Products are transported at the risk and peril of the Seller.

    ARTICLE 11 - Right of Withdrawal

    In accordance with the current legal provisions, the Customer has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify reasons or pay penalties, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen (14) days following the notification to the Seller of the Customer's decision to withdraw.

    Products that have been worn, washed, damaged, soiled, or incomplete will not be accepted for return.

    Only the Customer who placed the order is entitled to exercise this right of withdrawal. In the case of delivery to a different person, they will not be able to exercise this right.

    Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be resold as new, accompanied by the purchase invoice, to the following address:

    Company "Les Minettes en Goguette" 10 rue de la République 13001 Marseille France

    The right of withdrawal can be exercised online using the withdrawal form available on the Website, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or by any other unambiguous statement expressing the intention to withdraw.

    The right of withdrawal can also be exercised via the printed form placed in each package.

    In the event of the exercise of the right of withdrawal within the aforementioned period, only the price of the purchased Product(s) and the delivery costs will be refunded.

    The return costs are covered by the Seller.

    The refund will be made by crediting the Customer's bank account used for payment, within a maximum period of 14 days from the notification to the Seller of the decision to withdraw.

    ARTICLE 12 - Seller's Liability - Warranty

    The Products sold on the Website comply with the current regulations in force in France.

    The Products provided by the Seller benefit automatically and without any additional payment, independently of the right of withdrawal, in accordance with the legal provisions,

    from the legal warranty of conformity for Products that are apparently defective, damaged, or not in accordance with the order;

    from the legal warranty against hidden defects arising from a defect in material, design, or manufacturing affecting the delivered products and rendering them unfit for their intended use.

    12-1. Legal Warranty of Conformity

    The Products are subject to the conditions of the legal warranties provided for in Articles L217-4 to L217-23 of the Consumer Code.

    Thus, in accordance with Article L211-4 of the Consumer Code, the Seller is obliged to deliver goods that are in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. The Seller is also responsible for any lack of conformity resulting from packaging.

    In accordance with Article L217-5 of the Consumer Code, for the Product to be considered in conformity with the contract, it must:

    be suitable for the usual expected use of a similar good and, where applicable: correspond to the description given by the Seller and possess the qualities that the Seller presented to 

    the buyer in the form of a sample or model; or have the qualities that a buyer can legitimately expect based on the public statements made by the Seller, the producer, or their representative, particularly in advertising or labeling; or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the Seller's attention and accepted by them.

    However, the Customer becomes solely responsible for the choice of Products from the moment of delivery and their use. Under no circumstances can the Seller guarantee that the order meets the Customer's expectations.

    It is recalled that, within the framework of the legal warranty of conformity, the Customer:

    • has a period of two (2) years from the delivery of the Product to take action against the Seller;

    • may request the replacement of the ordered Product, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code, to the extent that the repair of the Product is deemed impossible due to the nature of the Seller's Products;

    • is exempt from providing proof of the existence of the Product's lack of conformity during the twenty-four months following the delivery of the Product.

    12-2. Legal Warranty against Hidden Defects

    In accordance with the provisions of Articles 1641 and following of the Civil Code, the Seller is liable for hidden defects, meaning "defects in the thing sold that render it unfit for its intended use, or that so diminish its usefulness that the buyer would not have acquired it or would have given it a lesser price if they had known about them."

    It is recalled that, within the framework of the warranty against hidden defects, the Customer:

    • has a period of two (2) years from the discovery of the defect to take action against the Seller;

    • has the choice of returning the Product and being refunded the price or keeping the Product and being refunded a part of the price in accordance with Article 1644 of the Civil Code.

    12-3. Implementation Procedures

    In order to assert their rights, the Customer must inform the Seller in writing of the non-conformity of the Products within a maximum period of 72 hours from the delivery of the Products or the discovery of the hidden defects within the aforementioned time limits, and return the defective Products in the condition in which they were received, with all elements (accessories, packaging, instructions, etc.).

    The Seller will refund or replace the warranty-covered Products that are deemed non-conforming or defective.

    The shipping costs will be reimbursed based on the invoiced rate, and the return costs will be reimbursed upon presentation of supporting documents.

    Refunds for non-conforming or defective Products will be made as soon as possible and no later than 14 days following the Seller's acknowledgement of the lack of conformity or hidden defect.

    The refund will be made by crediting the Customer's bank account.

    The Seller's liability cannot be engaged in the following cases:

    non-compliance with the legislation of the country to which the Products are delivered, which is the Customer's responsibility to verify; in case of misuse, professional use, negligence, or lack of maintenance on the part of the Customer, as well as in case of normal wear and tear of the Product, accident, or force majeure.

    In any case, the Seller's warranty is limited to the replacement or refund of non-conforming or defective Products.

    ARTICLE 13 - Protection of Personal Data and Cookies

According to the Data Protection Act of January 6, 1978, reinforced and supplemented by the General Data Protection Regulation (GDPR) which came into effect on May 25, 2018, it is reminded that the personal data requested from the Customer is necessary for processing their order and preparing invoices, among other things. This data is also kept for security, identification, improvement, and customization purposes of the services.

This data may be communicated to the Seller's potential partners responsible for the execution, processing, management, and payment of orders.

The processing of information provided through the Website complies with the legal requirements regarding the protection of personal data, and the information system used ensures optimal protection of this data.

In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification, opposition, portability, and limitation of processing regarding their information. To exercise these rights, they simply need to send an email to contact@lesminettesengoguette.com, and the necessary measures will be taken immediately.

This right can be exercised under the conditions and according to the procedures defined on the Website.

For comprehensive information regarding the processing of personal data, the Customer can refer to the privacy policy available on the Website.

Cookies refer to small information files that a website can send to the hard drive of a personal computer and later retrieve. The cookies used on the Website identify the services and sections that the User has visited, as well as their browsing behavior in general. This information is useful for better personalizing the services, content, and offers that appear on the Website. Cookies are also necessary for the proper functioning of certain services or for measuring their audience.

In addition to the prior information provided to the User regarding the use of cookies, their consent may be required in certain cases through the acceptance of the statement at the bottom of the Website pages. If the User's personal computer browser is configured to refuse cookies or if the User does not accept their installation, access to certain services on the Website may be impaired or even impossible. The User can disable or delete cookies by using the options in their browser. As each browser is different, the User is invited to consult their browser's instructions to customize its settings. The maximum retention period for this information on the User's computer is 13 months from the time of placement.

ARTICLE 14 - Intellectual Property

The content of the Website (logos, texts, trademarks, images, sound elements, visuals, software, icons, layout, database, domain name) is the exclusive property of Les Minettes en goguette or is subject to authorized use and is protected by French and international laws on intellectual property.

Any total or partial reproduction or representation of this content on any medium is strictly prohibited and may constitute an infringement.

ARTICLE 15 - Force Majeure

The Seller cannot be held responsible if the non-performance or delay in the performance of any of its obligations described herein results from a case of force majeure, as defined in Article 1218 of the Civil Code.

The Customer is informed that the Seller cannot be held responsible for the non-performance of an order due, in particular, to restrictions imposed by public authorities to protect the population against COVID-19.

ARTICLE 16 - Applicable Law - Language

These General Terms and Conditions of Sale and the operations arising from them are governed by French law.

They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.

ARTICLE 17 - Complaints/Disputes

Any complaint must be notified by the Customer and/or User by registered letter with acknowledgment of receipt sent to:

Company "Les minettes en goguette"

Customer Service

10 rue de la République 13001 Marseille France

or by email to the following address: contact@lesminettesengoguette.com

The Customer is informed that any dispute can be submitted to mediation, at their request, in accordance with Article L612-1 of the Consumer Code.

In this regard, the Customer is informed that Les Minettes en goguette adheres to the services of the E-commerce Mediator of Devigny Mediation, whose contact information is as follows: 9 avenue René Gasnier D01 - 49100 ANGERS - http://www.devignymediation.fr.

However, the dispute cannot be examined by the mediator if:

  • The Customer does not demonstrate having previously attempted to resolve the dispute directly with the Seller.
  • The request is manifestly unfounded or abusive.
  • The dispute has already been examined or is currently being examined by another mediator or by a court.
  • The Customer submits their request to the mediator more than one (1) year after the written complaint was made to the Seller.
  • The dispute falls outside the mediator's jurisdiction.

If the Seller has not been able to find a response to a request, the Customer and/or User can also submit a complaint on the European Online Dispute Resolution platform by clicking here.

Finally, all disputes arising from the purchase and sale transactions concluded in accordance with these General Terms and Conditions of Sale, concerning their validity, interpretation, execution, termination, consequences, and consequences thereof, which could not be resolved between the Seller and the Customer, will be subject to the competent courts under ordinary law.

In these circumstances, only French courts will have jurisdiction.

ARTICLE 19 - Pre-contractual information - Customer Acceptance

By placing an order on the Website, a natural person (or legal entity) adheres to and fully accepts these General Terms and Conditions of Sale and is obliged to pay for the ordered Products. This is expressly acknowledged by the Customer, who waives the right to rely on any contradictory document that would be unenforceable against the Seller.

ARTICLE 20 - Games and Contests organized by the Seller

The Seller may organize games and contests on the Website and on its social networks. Participation in these games or contests requires active participation from the User by commenting or sharing posts.

Notwithstanding the rules of the relevant game or contest, the Products offered as prizes are available exclusively within the limits of available stock.

Furthermore, the won Products are neither transferable nor can they be sold, exchanged, or subject to any form of compensation.

ARTICLE 21 - Newsletter

The User can subscribe to the newsletter of Les Minettes en goguette from the homepage by entering their email address in the dedicated field at the bottom of the page under "Subscribe to our Newsletter." The User will then receive an automatic email confirming their subscription.

The User can unsubscribe at any time by clicking on the unsubscribe link located at the bottom of each newsletter and entering their email address.